This Privacy Policy explains how YATEAM ("YATEAM," "we," "us") collects, uses, shares, and
protects information when you interact with our services — including conversations conducted
through WhatsApp and other Meta-integrated messaging channels on behalf of the businesses we
operate for.
01Who we are
YATEAM is a Doha, Qatar-based, QFC-licensed company that builds and operates AI-driven
automation systems for businesses, including customer messaging, lead handling, and
operational workflows. When you message a business that uses YATEAM's WhatsApp integration,
your conversation may be processed in part or in full by YATEAM's systems on that business's
behalf.
02Information we collect
Depending on how you interact with us, we may collect:
- Contact information — your name and WhatsApp/phone number.
- Message content — the text, media, and attachments you send, and our responses.
- Interaction data — inquiry details such as property or service interest, appointment or viewing requests, and preferences you share during conversation.
- Technical metadata — timestamps, message delivery status, and identifiers provided by the messaging platform (e.g. WhatsApp/Meta) needed to route and deliver messages.
03How we use this information
- To respond to your inquiries, whether by an automated agent or a human team member.
- To route your conversation to the appropriate person, team, or business.
- To schedule appointments, viewings, or follow-ups you request.
- To maintain security — including verifying requests and preventing unauthorized access to contact or account information.
- To improve the reliability and accuracy of our automated systems.
We do not use your information to make automated decisions that produce legal or similarly significant effects about you without human involvement.
04How we share information
- With the business you're messaging — since we operate their WhatsApp channel on their behalf, relevant conversation and contact details are shared with that business.
- With Meta/WhatsApp — as required for message delivery, in accordance with WhatsApp's own Business Messaging and Privacy Policies.
- With service providers who support our infrastructure (e.g. hosting, messaging delivery), under confidentiality obligations.
- We do not sell your personal information to third parties.
05Data retention
We retain conversation and contact data for as long as needed to provide the service, respond
to your inquiries, meet legal or operational requirements, and support the business
relationship you have with the entity you contacted. You may request earlier deletion as
described below.
06Security
We apply access controls, monitoring, and layered verification designed to prevent
unauthorized access to contact and conversation data, including limiting what data is
visible to individual team members based on role and current authorization.
07Your rights
You may contact us at any time to:
- Request a copy of the information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information, subject to legal or legitimate business retention needs.
- Opt out of further automated messaging.
08Children's privacy
Our services are not directed to children, and we do not knowingly collect information from children.
09Changes to this policy
We may update this policy as our services evolve. Material changes will be reflected by updating the effective date above.
10Contact us